Got a question? Motokiki can help. Our most commonly asked questions are shown below.
Motokiki provide consumers with tyre information and details of local fitters in their area, driving them directly to you to purchase their tyres without the need for you to heavily invest in costly technology and marketing.
It’s simple, you’ll need an account with our preferred distributor, Stapleton's, and provide us with information on the services you provide.
Yes, but only those that are supplied from Stapleton’s via Profitlink.
That’s up to you, however, you’ll need to be competitive! We’ll work with you to improve your performance and understand your local market.
They can either pay in store at point of fitting or online at point of order using the secure payment portal. Payment is released to you by the portal 7 days later less the Motokiki and Stripe fees.
Motokiki charge a fee for every completed sale that you make. No sale, no fee!
No monthly or annual fees, you only pay when you sell a tyre!
In the unlikely event you might wish to leave Motokiki, we ask for 28 days’ notice.
We’ll send you a monthly statement with a consolidated list of tyres sold and an invoice for our fees. Where a tyre is sold via Pay Online we will deduct our fee from the sale price of the tyres when funds are released by the payment portal 7 days after sale.
Customer numbers will vary depending on a number of factors including your location, tyre price, services offered and reviews. Customers will choose who they consider to be the most suitable retailer.
You will receive an invoice from the tyre distributor at the point of delivery as per their usual delivery process in line with the terms of your agreement.
Motokiki do not charge to set you up on the website.
The customer must be contacted as soon as possible and an alternative convenient date for the customer arranged.
Mistakes sometimes happen that may or may not be the customers' fault. If the tyres supplied are not suitable for the car, we ask that you handle the customers' requirements, charge or refund them for any difference in price for replacement tyres or refund them if necessary.
The customer should be contacted and an alternative date and time for fitting arranged.
Customer safety and service are paramount, please arrange the additional tyres for the customer from your stock or your usual delivery supply. Motokiki do not expect them to re-order though our site.
That’s great, for all new service improvements to your premises please update your details in the Motokiki portal.
Yes, if you have agreed to Pay-in-Store to take payment then customers can pay you at point of fitting or via whatever payment arrangements you may provide.
We’ll soon be adding mobile fitting to the Motokiki site. Once available you will be able to add details about your mobile service.
The price displayed by Motokiki is set by you, so please check your pricing information.
Mistakes sometimes happen that may or may not be the customers fault. If the tyres supplied are not suitable for the car, we ask that you handle the customers’ requirements or refund the order.
You don’t need to have any website to sell tyres via Motokiki, we do all the work for you!
If the customer has selected Pay-in-Store, then you’ll receive payment at point of fitting. If they have selected Pay Online, then you’ll receive the sale price of the tyre less the Motokiki fee from the payment portal 7 days after sale.
If a consumer places an order today where a tyre is available for next day delivery and the fitting centre is open the earliest fitment will be the following afternoon.
You need to contact the customer and let them know what is happening making alternative arrangements at their convenience.
Using the diary, you can set how many tyres you are able to fit and when for Motokiki
Using the diary, you can set how many tyres you are able to fit and when for Motokiki.
We ensure that all data handling meets GDPR regulations.
Once in receipt of all the required information we aim to have you online within 5 working days.
Motokiki are happy for you to be our partner and fit tyres for Blackcircles and other online retailers.
Rather than being paid a fitting fee we let you determine how much you want to sell the tyre for. This allows you to determine how much profit you'd like to make. Just like you do in your workshop!
There may be other tyre retailers in your area on the Motokiki website. We’ll work with you to make sure your business is attractive. Ultimately it's the consumers decision on where there would like to have their tyres fitted.
You determine the price you display on Motokiki, however you need to be competitive if you want the sale. Setting different prices to your website might confuse customers. Don’t forget, our fee is for the extensive marketing we carry out to provide you with incremental customers and you only pay when you sell a tyre!
We will share customer data with you that is necessary for the completion of the transaction and fitting of the tyres.
Yes, you can choose tyres from the STS catalogue offered to you via STS Profitlink.
You'll be able to access this information as part of a future development of our retailer portal.